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(9)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:50 pm September 11, 2001
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IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:49 pm September 11, 2001
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(8)Restoral 4232857. PROB:

7:49 pm September 11, 2001
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001…Brandi/EM

6:04 pm September 11, 2001
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(7)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2

6:04 pm September 11, 2001
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lem has been

6:03 pm September 11, 2001
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(6)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Prob

6:03 pm September 11, 2001
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(5)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:15 pm September 11, 2001
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(4)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:11 pm September 11, 2001
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ir customer reps. STATUS: Problem has been

5:11 pm September 11, 2001
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(3)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for the

5:11 pm September 11, 2001
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storal X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
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(2)Re

3:38 pm September 11, 2001
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(1)TICKET: UNKNOWN /ESOCC

2:29 pm September 11, 2001
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(32)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC

2:29 pm September 11, 2001
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process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:41 pm September 11, 2001
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(31)he changes on Rel. 6 switches and are beginning the

1:41 pm September 11, 2001
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eeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:40 pm September 11, 2001
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(30)Update 4232857. PROB: IEX Time stamp issue. IEX f

1:40 pm September 11, 2001
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(29)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:36 pm September 11, 2001
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STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:36 pm September 11, 2001
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(28)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts.

1:36 pm September 11, 2001
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(27)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

1:21 pm September 11, 2001
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have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednesday 9/12/01

1:20 pm September 11, 2001
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(26)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls

1:20 pm September 11, 2001
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