Blog Archives

(21)Costco volume is at 32,700 by five minutes. Of which we currently are blocking 19600 costco calls. 75 % of the calls are still being blocked to NY NPAs

9:51 pm September 11, 2001
Leave a comment

(20)Costco volume is at 27,800 by five minutes. Currently we are blocking 16700 calls. 75 % of the calls are still being blocked to NY NPAs

9:01 pm September 11, 2001
Leave a comment

(19)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:50 pm September 11, 2001
Leave a comment

: Problem has bee

7:49 pm September 11, 2001
Leave a comment

(18)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS

7:49 pm September 11, 2001
Leave a comment

g and will resume operation tommorrow morning.

5:15 pm September 11, 2001
Leave a comment

(17)Traffic from Sac4 has been rerouted. Sac4 is closed for this evenin

5:15 pm September 11, 2001
Leave a comment

s. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:38 pm September 11, 2001
Leave a comment

(16)Restoral X4229941. PROB: Web OE – App errors in Short and Long Form

3:38 pm September 11, 2001
Leave a comment

(15)75 % of the calls are still being blocked to NY NPAs. Costco volume is at 13,000 by five minutes. Currently we are not blocking any calls.

3:13 pm September 11, 2001
Leave a comment

(14)TICKET: UNKNOWN /ESOCC

2:30 pm September 11, 2001
Leave a comment

r Services platform ESOCC busied ISDN to JVL, PHX and LEN. All traffic has been restored to OPS at this time. SI: 0911ROC

2:30 pm September 11, 2001
Leave a comment

(13)ROC Event Final SEV 2 PROBLEM: Due to overwhelming traffic to the Operato

2:30 pm September 11, 2001
Leave a comment

(12)blocking any calls.

2:16 pm September 11, 2001
Leave a comment

(11)Due to extremely high call volume the core network is blocking 75% of calls in all switches to NPA 646,917,703,301,212,202. Costco call volume is at 15,000 by five minutes. Currently we are not

2:16 pm September 11, 2001
Leave a comment

(10)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:37 pm September 11, 2001
Leave a comment

(9)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:36 pm September 11, 2001
Leave a comment

(8)not blocking any calls.

1:03 pm September 11, 2001
Leave a comment

n all switches. Local exchange carriers are also blocking calls. Costco call volume is at 18,000 by five minutes. Currently we are

1:03 pm September 11, 2001
Leave a comment

(7)Due to extremely high call volume the core network is blocking 75% i

1:03 pm September 11, 2001
Leave a comment

(6)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

12:35 pm September 11, 2001
Leave a comment

JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

12:35 pm September 11, 2001
Leave a comment

(5)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to

12:35 pm September 11, 2001
Leave a comment

(3)completion time has been delayed. STATUS: Traffic is being routed to PHX and LEN OPS. ETR: unknown TICKET: UNKNOWN /ESOCC

11:51 am September 11, 2001
Leave a comment

(2)ROC Event Update SEV 2 PROBLEM: Due to overwhelming traffic to the Operator Services platform. ESOCC has busied out all ISDN traffic to JVL and 1span of every ITTO TG in LEN and PHX. IMPACT: Call

11:51 am September 11, 2001
Leave a comment