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(8)n corrected. All centers on the Aspect Rel.6 and 7 switches have been processed resolving @ 18:37cdt….JoeEM

7:49 pm September 11, 2001
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oblem has bee

7:48 pm September 11, 2001
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(7)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Pr

7:48 pm September 11, 2001
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X changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:03 pm September 11, 2001
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(6)corrected. All centers on the Aspect Rel.6 are now updating, and we are still waiting for fixes for the Rel.7s that IE

6:03 pm September 11, 2001
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(5)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

6:02 pm September 11, 2001
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sume operation tommorrow morning.

5:14 pm September 11, 2001
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(4)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will re

5:14 pm September 11, 2001
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(3)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:10 pm September 11, 2001
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tches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

5:10 pm September 11, 2001
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(2)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect swi

5:10 pm September 11, 2001
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(1)@ 15:05cdt…Peasley/em

4:44 pm September 11, 2001
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(32)Restoral X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: New code moved to production to clear outage. RESTORED

4:44 pm September 11, 2001
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(31)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
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maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
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(30)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers cannot order new service or perform

3:37 pm September 11, 2001
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(29)Restoral X4236798. PROB: SpeedPay reps unable to obtain confirmation. IMP: Can not make online payments for customers. STATUS: problem cleared under investigation. RESTORED @ 13:25cdt Peasley/em

2:52 pm September 11, 2001
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(28)ted code moved into production. NXTUPD: 15:35 9/11/2001…Peasley/em

2:34 pm September 11, 2001
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(27)Update X4220997. PROB: Mainframe CEAS application L4 SCREEN is not working & fields missing. IMP: Billing and Sales groups are unable to see network architecture information. STATUS: Code has been corrected. Currently working to get correc

2:34 pm September 11, 2001
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ning the process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:40 pm September 11, 2001
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(26)he changes on Rel. 6 switches and are begin

1:40 pm September 11, 2001
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(25)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:39 pm September 11, 2001
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(24)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:36 pm September 11, 2001
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ounts. STATUS: Bridge initiated with Sitman/Babette 800-733-4822*

1:35 pm September 11, 2001
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(23)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their acc

1:35 pm September 11, 2001
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