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ISHD 1380870-Genesys Internet Suite-Sitman bridge 816-650-0605 PIN 220022. All users not receiving screen pops. App Adm and AD engaged. Sitman Mike Bruns 816-965-1559

2:35 am September 12, 2001
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A Sev1 Ticket number ISHD 0001380870 has been submitted for Genesys Internet Suite.

2:08 am September 12, 2001
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Please join SitMan Bridge 816-650-0605 PIN 220022. CTI AD would like Nashville users to also join the bridge. Thanks Mike Bruns 816-965-1559.

1:22 am September 12, 2001
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Genesys Outage Update: eCare advocates at Nashville and Fort Worth continue to be unable to log into the application to process customer emails inquiries – 28,000 emails have to be resubmitted before

11:38 pm September 11, 2001
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SitMan Page: Advocates are not receiving screen pops in Genesys e-Mail Management System. AD recycling the application and resubmitting cases. ECT 6:00AM CDT 6/12/2001.

11:03 pm September 11, 2001
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CTI Genesys Degraded: eCare advocates at the Nashville and Fort Worth contact centers are experiencing lockups and are unable to receive customer email inquiries. Approx 90 advocates affected. No etc

10:07 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001376723 has been submitted for Information Access.

10:06 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001380617 has been submitted for Genesys Internet Suite.

9:25 pm September 11, 2001
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Speedpay Outage Update: All advocates and customers continue to be unable to process payments via Speedpay. Customers attempting to process payments will receive a message to try again later. Moving

9:18 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001370920 has been submitted for Predictive Dialer.

6:58 pm September 11, 2001
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ISHD1380170 – SpeedPay – SITMAN PAGE-Payment posting files for transactions completed after 12:07 PM CDT have not posted in P2K. AppAdmin, A/R, Convergys, IT-AD & SpeedPay investigating. No ETC. – 428

6:18 pm September 11, 2001
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Speedpay Outage. Due to the crises in NY and DC, Speedpay is unavailable to all users at this time. No ETC. DK/RS

5:51 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001380240 has been submitted for SpeedPay.

5:47 pm September 11, 2001
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Speedpay Degraded: Customers may experience a delay in their payments posting to their accounts. The last Speedpay lockbox file processed by Convergys was at 12:07 PM today. No ETC. dk

5:45 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001380170 has been submitted for SpeedPay.

5:18 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001380112 has been submitted for T1 Line.

5:01 pm September 11, 2001
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ISHD1379481 – IMPACT – All Clear – SITMAN PAGE- Users in Lawrence,Irvine,Charlotte,Jaxsonville and Orlando no longer experiencing slowdowns and lockups following 30 minute impact. Issue resolved while

4:49 pm September 11, 2001
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Impact All Clear: Advocates at multiple contact centers are able to access IMPACT via Velocity and Premiere. Root cause under investigation. dk

4:45 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001379958 has been submitted for File/Print Server.

4:27 pm September 11, 2001
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Impact Degraded: Advocates at multiple contact centers are experiencing lockups and slowdowns in IMPACT. dk

4:27 pm September 11, 2001
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BPO Duty Manager(on Call) – Please join bridge 816-650-0605 pin 770077. Re: Ticket # 1379481 Thank you Ryan Dettmer Sitman

4:07 pm September 11, 2001
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Call Processing Degraded update: The message waiting indicator function has been turned off from the Nortel and Motorola switches to help free up capacity so more calls can be made and received by PCS

3:54 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001379481 has been submitted for IMPACT (MapServer).

3:50 pm September 11, 2001
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ISHD 1379675 Sev2 RIO-TCS TL`s are unable to access MECH_ETR…. CW/CCHD

3:16 pm September 11, 2001
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A Sev1 Ticket number ISHD 0001379670 has been submitted for Other.

3:04 pm September 11, 2001
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