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minutes from time of call. |Sent at 18:28

7:28 pm September 11, 2001
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mwhelto 2047271 DNPOS DE-ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are online. UPC-1 Switch failed, bypassed switch. DN=20

7:28 pm September 11, 2001
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mwhelto 2047271 DNPOS ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are offline. IBM, NE and POS engaged with site. DN=15 mines from time of call, 45 customers waiting. |Sent at 18:19

7:19 pm September 11, 2001
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mwhelto 2047271 DNPOS ESCAL| 3032, Fredrick NewBrunswick Canada, All registers are offline. IBM and NE engaged with site. DN=10 mines from time of call, 40 customers waiting. |Sent at 18:13

7:14 pm September 11, 2001
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tbward 73981 DNPOS CALLBACK| Need callback on Member lookup issue |Sent at 12:02

1:03 pm September 11, 2001
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|Sent at 07:32

8:32 am September 11, 2001
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camccor 72444 DNPOS DE-ESCAL| s#3039;JOLIETTE, PQ;10 out of 16 frontend registers are up-remainder of regs loading-wmsales 2kb;service dispatched on loopboxes-no eta;customer imp:0;d/t1HOUR17MIN …

8:32 am September 11, 2001
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tbward 73981 DNPOS DE-ESCAL| 6414 SAM’S GASTONIA, NC All registers are operational. DownTime=40Minutes |Sent at 07:20

8:21 am September 11, 2001
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at 07:14

8:15 am September 11, 2001
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camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;6 out of 16 frontend registers are up;remainder of registers are currently on W008;service dispatched on loopboxes-no eta;customer imp:0;d/t1HOUR |Sent …

8:15 am September 11, 2001
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tbward 73981 DNPOS ESCAL| 6414 SAM’S GASTONIA, NC All registers are OFF. Store going through remodel. Downtime 30 minutes. PSRD/IBM assisting. Customer Impact minimal. |Sent at 07:08

8:08 am September 11, 2001
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spatched on loopboxes-no eta;customer imp:0;d/t30min |Sent at 07:00

8:00 am September 11, 2001
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camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;registers are down -reloading -currently on U006;service di

8:00 am September 11, 2001
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tbward 73981 DNPOS ESCAL| 6414 SAM’S GASTONIA, NC All registers are OFF. Store going through remodel. Downtime 15 minutes. PSRD assisting. |Sent at 06:55

7:55 am September 11, 2001
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camccor 72444 DNPOS FYI| CORRECTION:3039;JOLIETTE, PQ;SITE NOT OPEN-NO CUSTOMER IMPACT::all registers are stuck on W008;pos and ibm conf w/site working on loopboxes;D/T 15MIN |Sent at 06:43

7:44 am September 11, 2001
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camccor 72444 DNPOS FYI| 3039;JOLIETTE, PQ;all registers are stuck on W008;pos and ibm conf w/site working on loopboxes;customer imp:12;d/t 15min |Sent at 06:40

7:41 am September 11, 2001
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tbward 73981 DNPOS CALLBACK| 6414 SAM’S GASTONIA, NC All registers are OFF. Store going through remodel. Need assistance. |Sent at 06:38

7:39 am September 11, 2001
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camccor 72444 DNPOS FYI| s#3039;JOLIETTE, PQ;all registers are stuck on W008;working w/site on loopboxes;customer imp:5;d/t10min |Sent at 06:27

7:28 am September 11, 2001
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