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have been processed resolving @ 18:37cdt….JoeEM

7:49 pm September 11, 2001
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(25)n corrected. All centers on the Aspect Rel.6 and 7 switches

7:49 pm September 11, 2001
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(24)Restoral 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has bee

7:48 pm September 11, 2001
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ng, and we are still waiting for fixes for the Rel.7s that IEX changed by mistake. NXTUPD: 19:00 9/11/2001…Brandi/EM

6:03 pm September 11, 2001
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(23)corrected. All centers on the Aspect Rel.6 are now updati

6:03 pm September 11, 2001
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correct time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Problem has been

6:02 pm September 11, 2001
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(22)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing in

6:02 pm September 11, 2001
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(21)Traffic from Sac4 has been rerouted. Sac4 is closed for this evening and will resume operation tommorrow morning.

5:14 pm September 11, 2001
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(20)corrected. Currently working on restoring lost data. NXTUPD: 18:19 9/11/2001…Peasley/em

5:10 pm September 11, 2001
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m has been

5:10 pm September 11, 2001
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(19)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time stamps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Proble

5:10 pm September 11, 2001
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not order new service or perform maintenance on accounts. STATUS: Corrupted data in Sales Person tables corrected. RESTORED at 14:20 CT… Scott/DAS

3:37 pm September 11, 2001
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(18)Restoral X4229941. PROB: Web OE – App errors in Short and Long Forms. IMP: Customers can

3:37 pm September 11, 2001
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(17)he changes on Rel. 6 switches and are beginning the process of processing the reports. NXTUPD: 15:00 9/11/2001…Brandi/EM

1:40 pm September 11, 2001
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amps. IMP: Totalview losing data. Clients are unable to pull reports for their customer reps. STATUS: Aspect has made t

1:39 pm September 11, 2001
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(16)Update 4232857. PROB: IEX Time stamp issue. IEX feeding incorrect time data to Aspect switches. Causing incorrect time st

1:39 pm September 11, 2001
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(15)3. NXTUPD: 14:30 9/11/2001…Ryan/jb/em

1:36 pm September 11, 2001
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Sitman/Babette 800-733-4822*

1:35 pm September 11, 2001
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(14)Initial X4229941 12:30 09/11/2001. PROB: WebOE – Application errors in Short and Long Forms. IMP: Customers are unable to order new service or perform maintenance on their accounts. STATUS: Bridge initiated with

1:35 pm September 11, 2001
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day 9/12/01

1:20 pm September 11, 2001
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(13)Update NONE. Chicago Receivables office has been closed at 12:00 CDT. Calls have been rerouted to SAC2. Chicago will reopen at 07:00 CDT on Wednes

1:20 pm September 11, 2001
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