Blog Archives

Trance Roberson FisMke:262-796-7234 FYI: Council Bluffs Br – Red Oak, IA – Users now able to log into sever, after LSIAW replaced server & Token Ring. Outage 7.5 hrs. TICKET_NUM:000489493 09-11-01 06:13pm cst

7:18 pm September 11, 2001
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Napoleon Banks FisMke:262-790-3131 FYI: Milw WI. – Wholesale Lockbox – Due to backup process needing to be stopped by 4:00 CST, the image server backup will run at 7:00pm CST. TICKET_NUM:000489896 09-11-01 04:16pm cst

5:21 pm September 11, 2001
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Shelia Mallett FisStl:262-796-7102 UP: St. Louis, MO., 9321 Olive Blvd., Retail Support Walked user through adding connection doc.Users are now able to access database Outage Time:30 mins TICKET_NUM:000489842 09-11-01 03:51pm cst

4:55 pm September 11, 2001
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Martin Logan FisStl:262-796-7189 DWN: St. Louis, MO., 9321 Olive Blvd., Retail Support, Multiple users are unable to access Notes sever TWRAP03, Paged LSSTL-Commloan, No ETR. TICKET_NUM:000489842 09-11-01 02:56pm cst

4:02 pm September 11, 2001
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Patrick Noonan FisTec:262-796-7071 DWN: Milwaukee, WI: Users are unable to print from Cape. Notes Dev paged. No ETR. TICKET_NUM:000489772 09-11-01 01:57pm cst

3:02 pm September 11, 2001
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Trance Roberson FisStl:262-796-7234 UP: Oak Park, IL – Drive-up, Hard disk drive replaced and Ago data restored. Outage 5 hours. TICKET_NUM:000489234 09-11-01 12:46pm cst

1:51 pm September 11, 2001
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Gregory Spencer FisStl:262-796-7447 UP: Nevada MO, Mortgage Servicing,-Cleared jobs from the print queue and reconfigured the Jet Direct Box. All users can now print.- Outage 1Hour 3 Minutes TICKET_NUM:000489617 09-11-01 12:30pm cst

1:34 pm September 11, 2001
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Patrick Noonan: IR 489636 200 09-11-01 11:55AM CDT

1:06 pm September 11, 2001
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SlaWhl-UP: Pricing sheets on the ASAP (Auto Sales & Proposal) website have been corrected. Support Resolved Issue Outage: 24hrs Tckt# S1291749.NEC:262-790-3131

1:00 pm September 11, 2001
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Patrick Noonan FisStl:262-796-7071 DWN: Nevada, MO – Mortgage Servicing: Users are unable to print to network printer. LSMOSW paged. No ETR. TICKET_NUM:000489617 09-11-01 11:48am cst

12:54 pm September 11, 2001
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BusUnv-East:DWN: All MCI voice long distance and toll free service, including support is unavailable due to current National Security issues. NO ETR Tckt# T489537.NEC:262-790-3131

12:26 pm September 11, 2001
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Tracy Huber FisTec:262-796-7209 DWN: St. Louis, MO. Group lists are not updating via Firstar Address Book. Notes Admin paged. No ETR. TICKET_NUM:000489541 09-11-01 10:35am cst

12:09 pm September 11, 2001
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Gregory Spencer FisStl:262-796-7447 UPD: Oak Park Drive-up IL.- Tech is on site and in process of swapping out the server.- No ETR. TICKET_NUM:000489234 09-11-01 10:28am cst

11:57 am September 11, 2001
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SlaRtl-East:FYI: Leasing Cinci OH Due to a processing issue, statements will be delayed until 12pm CST. Tckt# T489486.NEC:262-790-3131

11:43 am September 11, 2001
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Robin Jackson FisStl:262-796-7242 UP: St. Louis, MO – Tower – Treasury Mngnt Dept`s HPLJ printer has been repaired. Outage time: 2hrs TICKET_NUM:000489394 09-11-01 10:11am cst

11:30 am September 11, 2001
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Tom Patterson FisMke:262-796-7010 UP: Bloomington, MN – CRA administration Reacquired printer. Users are now able to print OMNI reports. Outage 2 hours. TICKET_NUM:000489075 09-11-01 10:10am cst

11:18 am September 11, 2001
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Robin Jackson FisStl:262-796-7242 UP: Springfield, MO – Branch Admin: Users are now able to access network applications after server was rebooted. Outage time: 2hrs TICKET_NUM:000489260 09-11-01 09:42am cst

10:56 am September 11, 2001
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Lisa Lopez FisCin:262-796-7464 UP: South Point, OH – Site regained power at 1855 CSD, 9/10/01. Verified branch and ATM are up and online this am. Approx outage 6 hours. TICKET_NUM:000488821 09-11-01 07:41am cst

8:45 am September 11, 2001
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Bethany Patters FisStl:262-796-7422 DWN: Oak Park Drive-up, IL, Server frozen and not able to softboot. Techs paged. No ETR TICKET_NUM:000489234 09-11-01 07:32am cst

8:37 am September 11, 2001
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Mary Klosterman FisStl:513-632-2133 DWN: Albert Pike AR br server & atm down; telco tested circ; will work w/br to reset router TICKET_NUM:000489197 09-11-01 06:28am cst

7:32 am September 11, 2001
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