Blog Archives

xbooze@us.ibm.com||NSALERT Init General Tire 2375216 SEV: 2 Dur: 0 HR(s) SMRY: Gentire P02681 down. ATT investigating. Updts to follow. Xavizalunsha Z Booze

10:32 pm September 11, 2001
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gcthomas@us.ibm.com||NSALERT Init Pathmark 02375212 SEV: 2 Dur: 0 HR(s) SMRY: PSI Store 645 was down on NMC. Contacted Store support who verified that store was down, located in NY, No response from store as of yet. ADVNETO will continue

10:24 pm September 11, 2001
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geande1@us.ibm.com||GEALERT Init GEFA 1375662 SEV: 2 Dur: 0 HR(s) SMRY: Routers CSINYC01 & 02 located in New York, NY is down without backup. Site is located in the Manhattan Island district. Randy Anderson

9:24 pm September 11, 2001
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xbooze@us.ibm.com||NOSSWAT1/IBM PC Company/N/A/1-888-212-5447/Multiple access points down to bldgs 500, 501, 503, 301, 627 at 20:15. Please call 1-877-780-5632 pc 643010.

8:28 pm September 11, 2001
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te status

8:14 pm September 11, 2001
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gcthomas@us.ibm.com||NSALERT Opn/Clsd Pathmark T3150119 SEV: 2 Dur: 0 HR(s) SMRY: Contacted ATT/Stan. Verified that stores 633 and 153 were reporting up. ADVNETO verified that the sites were in an active state in NETVIEW & PSI si

8:14 pm September 11, 2001
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havron@us.ibm.com||GEALERT Init CFx 1375652 SEV: 2 Dur: 0 HR(s) SMRY:CFXNYC02, New York, NY., is down @ 1950. Asynch is busy and site # is out of service. NCC suspects power. Brock Havron III

8:09 pm September 11, 2001
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gcthomas@us.ibm.com||NSALERT Clsd USF Co-Locations 16596361 SEV: 2 Dur: 4.966 HR(s) Per NSPD ticket is to be transferred. This is a transition account. ADVNETO transferred ticket to Firewall team RL2FIRE queue. SMRY: Gloria A Cline-Thoma

6:44 pm September 11, 2001
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havron@us.ibm.com||GEALERT Init FGI 1375588 SEV: Dur: 0 HR(s) SMRY:FGINY1A & FGINYC02, New York, NY., are down @ 1634. Both asynchs are busy. NCC suspects power. Brock Havron III

5:20 pm September 11, 2001
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jhood@us.ibm.com||NSALERT Updt USF Co-Locations 16596361 SEV: 1 Dur: 0.021 HR(s) SMRY:COLO San Jose firewall issue. Transition account. Per PD team firewalls are working. Lowering to sev2 Jenine R Hood

2:20 pm September 11, 2001
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Dur: 0 HR(s) SMRY:OLO San Jose firewall issue. Users unable to get to server. PD team engaged. Jenine R Hood

1:38 pm September 11, 2001
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jhood@us.ibm.com||NSALERT Init USF Co-Locations 16596361 SEV: 1

1:38 pm September 11, 2001
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jhood@us.ibm.com||NSALERT Clsd IBM 6497867 SEV: 2 Dur: 1.045 HR(s) SMRY: : IBM user IGN dialer issue. Lowering ticket to sev3 per Melissa/TA. Left vm for user to call backJenine R Hood

12:00 pm September 11, 2001
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IBM user IGN dialer issue. User unable to access national number. Left vm for cust. Jenine R Hood

11:18 am September 11, 2001
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jhood@us.ibm.com||NSALERT Init IBM 6497867 SEV: 2 Dur: 0 HR(s) SMRY:

11:18 am September 11, 2001
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liacm@us.ibm.com||NSALERT Clsd General Tire T3149925 SEV: 2 Dur: 0.692 HR(s) SMRY: Users in Charlotte are now able to connect to IBM IIN. The cause of the problem is unknown. Closing PR. Lia C Matthewson

10:49 am September 11, 2001
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not in session. FSG field services engaged. Transferring to CSG Jenine R Hood

10:43 am September 11, 2001
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jhood@us.ibm.com||NSALERT Clsd FSG T3149926 SEV: 2 Dur: 0.255 HR(s) SMRY: FSG controller PI53A

10:43 am September 11, 2001
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cbranch@us.ibm.com||NSALERT Clsd Pathmark 2374527 SEV: 2 Dur: 6.095 HR(s) SMRY: Store 568 is up on main power. Reason for outage unknown. Transferring PR to PSICUST for closure. Corey D Branch

7:14 am September 11, 2001
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cbranch@us.ibm.com|SEV: 1 |Escalation Page: Sev: 1 Problem Closure! Pathmark 2374527 Summary: Store 568 has recovered. Store currently running off of extension cords to power generator. Per EM lowering severity to two, until main power ha

6:23 am September 11, 2001
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jrigsby1@us.ibm.com||NMCMGR/Pathmark/2374527/1-888-212-5447/Pathmark store 568 down due to power failure. This store has been down for 5 hours. DPE and EM have been contacted.

5:48 am September 11, 2001
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cbranch@us.ibm.com|SEV: 1 |Escalation Page: 4 Hour Sev: 1 Problem! Pathmark 2374527 Summary: Store 568 has been down for 5 hrs. Informed DPE and EM that store has lost power. Sent Exec. Alert. More updates to follow.

5:46 am September 11, 2001
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