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SEV1 DesMoines “Update” Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219

12:45 am September 12, 2001
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SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219

12:33 am September 12, 2001
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“FYI” DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219

11:26 pm September 11, 2001
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SEV1 Desmoines Sears.com tk#H084434 8:14p “Update” I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701

9:18 pm September 11, 2001
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*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701

8:33 pm September 11, 2001
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(2 of 2) 005731219

7:40 pm September 11, 2001
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(1 of 2) RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again – root cause unknown E: App support determining root cause. DavidV18

7:38 pm September 11, 2001
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SEV1 Sears.com H084685 4:40p “Update” Sears.com is still working the issue. No etr DavidV18005731219

6:18 pm September 11, 2001
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SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219

4:47 pm September 11, 2001
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Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972

4:41 pm September 11, 2001
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(2 of 2) 48-4967

3:48 pm September 11, 2001
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lable. Janie ATCHelpdesk 512-2

3:47 pm September 11, 2001
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(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders – error 202 no records found. R:Obtained verification from the site PICS is up. No root cause avai

3:47 pm September 11, 2001
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DALBORN@sears.com|Site Closures|FYI – Greensboro Credit Site & Highpointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

3:32 pm September 11, 2001
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DALBORN@sears.com|fyi – asset clarification|FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:15 pm September 11, 2001
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FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:13 pm September 11, 2001
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk

3:08 pm September 11, 2001
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DALBORN@sears.com|callcenter closures|FYI – All Asset Callcenters (outbound collections centers) closed for remainder of day – due to National Emergencies – HIGHPOINT open!! – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:04 pm September 11, 2001
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FYI – All Asset Callcenters (outbound collections centers) – closed for remainder of day – due to National Emergencies – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:00 pm September 11, 2001
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SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk

2:53 pm September 11, 2001
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remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

2:35 pm September 11, 2001
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Greensboro Credit Site & Highpointe, NC – closed for

2:35 pm September 11, 2001
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dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moines reporting that calls for the Tools Department were disconnecting calls and emptying the queue. Issue does not seem to be happening currently, but are monitoring this for the

2:31 pm September 11, 2001
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elpdesk

12:45 pm September 11, 2001
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Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to access transactions Helpdesk Lidia 512-248-4970 -ATC H

12:45 pm September 11, 2001
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