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(1 of 2) Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders – error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-2

3:50 pm September 11, 2001
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(2 of 2) 48-4967

3:49 pm September 11, 2001
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. No root cause available. Janie ATCHelpdesk 512-248-4967

3:47 pm September 11, 2001
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Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is down, unable to access orders – error 202 no records found. R:Obtained verification from the site PICS is up

3:47 pm September 11, 2001
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DALBORN@sears.com|Site Closures|FYI – Greensboro Credit Site & Highpointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

3:33 pm September 11, 2001
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DALBORN@sears.com|fyi – asset clarification|FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:15 pm September 11, 2001
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FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:14 pm September 11, 2001
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FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:13 pm September 11, 2001
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk

3:09 pm September 11, 2001
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*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk

3:08 pm September 11, 2001
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DALBORN@sears.com|callcenter closures|FYI – All Asset Callcenters (outbound collections centers) closed for remainder of day – due to National Emergencies – HIGHPOINT open!! – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:04 pm September 11, 2001
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FYI – All Asset Callcenters (outbound collections centers) – closed for remainder of day – due to National Emergencies – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:02 pm September 11, 2001
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FYI – All Asset Callcenters (outbound collections centers) – closed for remainder of day – due to National Emergencies – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:01 pm September 11, 2001
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FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC

2:58 pm September 11, 2001
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SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk

2:55 pm September 11, 2001
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SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk

2:53 pm September 11, 2001
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Greensboro Credit Site & Highpointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

2:38 pm September 11, 2001
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Greensboro Credit Site & Highpointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

2:36 pm September 11, 2001
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AS 12 MC 13 TSV 1 RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC

2:33 pm September 11, 2001
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are monitoring this for the

2:32 pm September 11, 2001
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dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moines reporting that calls for the Tools Department were disconnecting calls and emptying the queue. Issue does not seem to be happening currently, but

2:32 pm September 11, 2001
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Gil, FYI – the NAAC will be closing at 5PM today. Ron

2:23 pm September 11, 2001
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ccess transactions Helpdesk Lidia 512-248-4970 -ATC Helpdesk

12:46 pm September 11, 2001
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Resolution SEV1 Multiple Sites Link T#H084559 10:48/11:33 I:Link/CASS system is down. R: Charge back process is locking up the database causing link not to be able to a

12:46 pm September 11, 2001
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(2 of 2) C Helpdesk

12:45 pm September 11, 2001
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