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QBE db is opened since 9/6/01. Please Simon a call (66314). They have down/up time on the qti server. Debbie

6:17 pm September 11, 2001
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per

4:32 pm September 11, 2001
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Prob Id: 00671162 Sev: 3 has been transferred to you. Bales,Neil 480/350-9500 x5482 DESC: System locked on Billing Recon. Customer was loading the recon and have been stuck for about 15 minutes. Username: Neil Bales. Neil is the only

4:31 pm September 11, 2001
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and

4:31 pm September 11, 2001
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Prob Id: 00670969 Sev: 1 has been transferred to you. Vandehey,Shirley M 503/533-6594 DESC: Description of Problem: Billing Recon issue. Extremely slow. 1.) Alt Contact – Meegan Haney at ext. 6602 2.) Shutdown – Yes, customer shutdown

4:30 pm September 11, 2001
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S-1 Stable Customers from the Hillsboro OR location reported slow response within the Billing Recon Application from 9:06am to 10:33am PT. CSD verified customers are no longer impacted. The Appl Support Team will continue to inve

1:40 pm September 11, 2001
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00670969

1:40 pm September 11, 2001
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ervice, There’s a group of user complaining, Could you please look into it urgently, This is a S1 ticket. Thanks

1:10 pm September 11, 2001
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MyPacifiCare page from: Don Tran Senthil, According to the Tech S

1:10 pm September 11, 2001
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ation report slow response within the Billing Recon Application. Please phone the CSD @ 714-226-8007. #Users 50

1:09 pm September 11, 2001
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00670969 Senthil, Please phone CSD RE:S-1 Customers from the Hillsboro OR loc

1:09 pm September 11, 2001
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tion. Please phone the CSD @ 714-226-8007.

1:07 pm September 11, 2001
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MyPacifiCare page from: CSD Senthil, Please phone CSD RE:S-1 Customers from the Hillsboro OR location report slow response within the Billing Recon Applica

1:07 pm September 11, 2001
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SAP. Margie x68111

1:02 pm September 11, 2001
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MyPacifiCare page from: Margie Mosley Please call Edye Snograss at ext. 66270 re: SEV 1 Billing Recon also please contact Rod with status on the issue for Kathleen Lindner. URGENT/A

1:02 pm September 11, 2001
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or EDI #199, File ID 6881, M

1:01 pm September 11, 2001
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Prob Id: 00670860 Sev: 3 has been transferred to you. Vazquez,Norma L. 714/226-5074 DESC: MAS User, Luina Dizon, has a record locked in her queue that has not unlocked over the past three weeks. This record is f

1:00 pm September 11, 2001
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MyPacifiCare page from: Steve Dang Please look the S1 on Billing Recon. #670969.

12:22 pm September 11, 2001
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MyPacifiCare page from: Tammy C Senthil – I think files are in the backup queue!!!

12:11 pm September 11, 2001
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