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9:26 pm September 11, 2001
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To FBRS Crit Pers & RMT: Status as of 21:20. All Fidelity buildings open tomorrow except NYC. All “non-NY” employees should report as usual to work. Designated NY pers. report to Comdisco in NJ & balance work from home or conta

9:26 pm September 11, 2001
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28) Upd-CSC/7777: NY Update. No change in status at this time. Next page will go out at change of status or 7am ET. Anyone looking for updates please call customer bridge at 4-5488 or (866) 581-1150 ID#9111. (FCM 21:12)

9:15 pm September 11, 2001
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ch will prevent entry of market orders via retail electronic channels including Web, Fox+, Wireless & FAST. Reps have been informed of this change. Update at change of status. (KRC 20:30)

8:31 pm September 11, 2001
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27) New-CSC/7777: A change tkt has been installed whi

8:31 pm September 11, 2001
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36) 893-0442

6:05 pm September 11, 2001
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25) 893-0442

6:03 pm September 11, 2001
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approximately 17:45 ET, we will provide an update on which systems will be running this evening (and which will not). For updates, please join the customer bridge at 4-5488 or 866-581-1150 ID 9111.(FCM 17:40)

5:42 pm September 11, 2001
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24) Upd-CSC/7777: At

5:42 pm September 11, 2001
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23) IOC: TKT 4221980: SEV 1M :*UPDATE* ACCOUNT AGGREGATION: ISSUE WITH FULL VIEW HAS CLEARED. ROOT CAUSE DETEREMINED TO BE A FIREWALL ISSUE AT YODLEE. CUST IMPACT:15:16-16:43. NO FURTHER UPDATES. JG/IOC

4:51 pm September 11, 2001
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22) 893-0442

4:33 pm September 11, 2001
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21) 617-242-1054

4:07 pm September 11, 2001
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20) IOC: TKT 4221980: SEV 1M: ACCOUNT AGGREGATION: FULL VIEW IS UNAVAILABLE ACROSS ALL SITES. ISSUE HAS BEEN ESCULATED TO TPV. UPDATES TO FOLLOW. JG/IOC

3:20 pm September 11, 2001
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Mgr, at 972-584-5152 or page 800-skytel2 1986962. Upd to follow (FCM 15:09)

3:10 pm September 11, 2001
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19) Upd-CSC/7777: Detailed review of all prod apps conducted to determine which cycles will process tonight. For further info, contact Mark Barnhart, FISC Crisis

3:10 pm September 11, 2001
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hours. Upd to follow (FCM 13:00)

1:09 pm September 11, 2001
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18) Upd: CSC/7777: Multiple IC branches have closed for the day @ manager discretion & calls will be routed to phone centers. The FBSI war room is operational. All changes have been canceled for the next 72

1:09 pm September 11, 2001
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17) Hi Sal, we are on the call. Is there anything specific we need to do in MMK, if so we are at 1-6563. Susan Porcelli, Chris Addison, Ed Kelly.

11:54 am September 11, 2001
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DATES. ZS/IOC

11:52 am September 11, 2001
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16) IOC: TKT 4221367: SEV 1M: FIRSCO: 401K: WIRELESS NETBENEFITS: NETBENEFITS LOGIN IS NOW AVAILABLE. EMERGENCY CHANGE AND REBOOT TO VERITAS SERVERS DUE TO MARKET BEING CLOSED TODAY. CUST IMPACT 11:25-11:40. NO FURTHER UP

11:52 am September 11, 2001
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15) Sal just got page from ed. Just got out of welligton and traffic is a parking lot. Keep informed and in touch. Brian Estabrook 603-791-8256

11:50 am September 11, 2001
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14) FYI: DUE TO CALL VOLUME COMING INTO THE IOC, WE HAVE OPENED A PERMANENT CONF CALL. IF YOU HAVE PROBLEMS CALLING INTO THE IOC. PLEASE DIAL INTO 1-888-820-8118 ID 6425 TO REPORT ANY ISSUES. THANK YOU. JEFF/IOC.

11:32 am September 11, 2001
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13) IOC: TKT 4221367: SEV 1M: FIRSCO: 401K: WIRELESS NETBENEFITS: LOGIN TO ALL NETBENEFITS SERVERS ARE UNAVAILABLE. CONFERENCE CALL IN PROGRESS. UPDATES TO FOLLOW. ZS/IOC.

11:29 am September 11, 2001
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12) Upd-CSC/7777: **CORRECTION**. Only the Boston and New York non essential employees have been sent home. Updates to follow. (FCM 11:06)

11:07 am September 11, 2001
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11) Upd-CSC/7777: NY update. All non-essential Fidelity employees are being sent home for the day. Updates to follow. (KRC 10:52)

10:54 am September 11, 2001
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