Blog Archives

SEV1 DesMoines “Update” Ticket84737 10:34p I:Axiom is working the issue on through tomorrow. The ticket will remain open. DavidV18005731219

12:45 am September 12, 2001
Leave a comment

SEV1 DesMoines Ticket84737 10:24p I:The BOOS system went down. E:Acxiom helpdesk DavidV18005731219

12:33 am September 12, 2001
Leave a comment

“FYI” DesMoines Ticket84737 10:24p I:The BOOS system went down for nightly maintenance. It is currently back up. E:DesMOines TEch DavidV18005731219

11:25 pm September 11, 2001
Leave a comment

SEV1 Desmoines Sears.com tk#H084434 8:14p “Update” I:Issue may reside with Mapquest.Ecommerce group will continuing to work the issue on through tomorrow. Helpdesk/DavidV 512-248-7701

9:17 pm September 11, 2001
Leave a comment

*re-opened* SEV1 Desmoines Sears.com tk#H084434 6:45p SLI=Y I: Store locator is down on the sears.com site E: Sherrie @ sears.com app support working issue Helpdesk/DavidV 512-248-7701

8:33 pm September 11, 2001
Leave a comment

mining root cause. DavidV18005731219

7:38 pm September 11, 2001
Leave a comment

RESOLUTION SEV1, Sears.com, Austin,DesMoines H084685 4:40p-6:15pCST -SLI=y I: unable to add items to shopping cart on Sears.com R: application working again – root cause unknown E: App support deter

7:38 pm September 11, 2001
Leave a comment

SEV1 Sears.com H084685 4:40p “Update” Sears.com is still working the issue. No etr DavidV18005731219

6:18 pm September 11, 2001
Leave a comment

SEV1 Sears.com H084685 3:40p SLI=Y I:Timeout default on Sears.com E:Sears.com DavidV18005731219

4:46 pm September 11, 2001
Leave a comment

Resolution SEV1 8439 Boise, Pega H084606 12:53p/15:30P ETR= 3hrs 15m R:Restarted T/PEC server Burnett@helpdesk#512-248-4972

4:40 pm September 11, 2001
Leave a comment

own, unable to access orders – error 202 no records found. R:Obtained verification from the site PICS is up. No root cause available. Janie ATCHelpdesk 512-248-4967

3:46 pm September 11, 2001
Leave a comment

Resolved SEV1 DesMoines as PICS H0864464 SLI=Y 7:44/11:30 I:Pics is d

3:46 pm September 11, 2001
Leave a comment

FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:12 pm September 11, 2001
Leave a comment

*UPDATE* Boise Pega T#H084635 is a duplicate of T#H084606. Debra 800.573.1219-ATC Helpdesk

3:08 pm September 11, 2001
Leave a comment

FYI – All Asset Callcenters (outbound collections centers) – closed for remainder of day – due to National Emergencies – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

3:00 pm September 11, 2001
Leave a comment

SEV1 Boise PEGA T#H084635 1:50/ SLI=Y I: PEGA Down E: Unix Debra 800.573.1219-ATC Helpdesk

2:53 pm September 11, 2001
Leave a comment

pointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

2:35 pm September 11, 2001
Leave a comment

Greensboro Credit Site & High

2:35 pm September 11, 2001
Leave a comment

ONS. CALL VOLUME MINIMUAL. MARK TESTERMAN

2:00 pm September 11, 2001
Leave a comment

CENTER OPERATING NORMALLY. NO IMPACT TO OPERATI

2:00 pm September 11, 2001
Leave a comment

st message. It was me, Joe. Still operational.-ps9489r

1:24 pm September 11, 2001
Leave a comment

Jim, Did not put my name in the la

1:24 pm September 11, 2001
Leave a comment

Jim, We are still operational. Customer response is low but calls still flowing.-ps9489r@sears.com

1:22 pm September 11, 2001
Leave a comment

1:00 I: Credit authorization is down. Escalation: Chris Epple / Acxiom Contact: Jack Abramson@515-252-7800-3605 Sherry@512-248-7953 -ATC Helpdes

12:44 pm September 11, 2001
Leave a comment

RESOLUTION SEV1 – Des Moines – BOOS (mainframe app) Ticket # 84484 8:12/11:00 SLI=Y ETR=1

12:44 pm September 11, 2001
Leave a comment