Blog Archives

cast for 9/11 @ 8pm CT: AS -42%, MC -41%, ASP -44%, TSV -38%, RR -37%, PC -42%, PD -38%, TSP -39%, EC -46%.-NCC

10:02 pm September 11, 2001
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Lisa Valdez requested page indicating for each business group the percentage by which calls were under fore

10:02 pm September 11, 2001
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AS 12, MC 12, TSV 7, RR 5, PC 45, PD 10, ASP 4, TSP 4, 3P 3, EC 23-NCC

9:22 pm September 11, 2001
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Unit 6908 Dallas Tx is closing @ 7pm CT. Please do not transfer calls to #6908.-NCC

7:58 pm September 11, 2001
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Mobile Parts Direct & PC Client Care is closing @ 7pm CT.-NCC

7:56 pm September 11, 2001
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Unit #8058 Sacramento Ca will close @ 4pm PT due to insuffieient staffing & mall closed.-NCC

6:42 pm September 11, 2001
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AS 12, MC 13, TSV 9, RR 5, PC 22, PD 11, ASP 4, TSP 5, 3P 3, EC 28-NCC

5:44 pm September 11, 2001
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Unit #7618 Federal Way, Wa will close @ 4pm PT. Please do not transfer calls to #7618.-NCC

5:38 pm September 11, 2001
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Unit 8110 St. Ann Mo closed @ 4pm CT. Please do not transfer calls to 8110.-NCC

5:29 pm September 11, 2001
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FYI…UNIT 8368, Citrus Heights, Ca. will close @ 3:00PM PT, PLS DO NOT TRANSFER CALLS TO THIS UNIT -NCC

5:12 pm September 11, 2001
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FYI…UNIT 7131, JEFFERSON CITY, MO, CLOSED @ 12:00PM CT, PLS DO NOT TRANSFER CALLS TO THIS UNIT-NCC

4:30 pm September 11, 2001
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enter closures|FYI – All Asset Callcenters (outbound collections centers) closed for remainder of day – due to National Emergencies – HIGHPOINT open!! – Per Kevin Price & NCC (Brenda) DavidA/Helpdesk(800)573-1219

4:12 pm September 11, 2001
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DALBORN@sears.com|callc

4:12 pm September 11, 2001
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DALBORN@sears.com|Site Closures|FYI – Greensboro Credit Site & Highpointe, NC – closed for remainder of day – due to National Emergencies – per Morry Ward (Greensboro IT Manager) DavidA/Helpdesk(800)573-1219

4:11 pm September 11, 2001
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DALBORN@sears.com|fyi – asset clarification|FYI – ASSET CLARIFICATION All asset work discontinued for remainder of day – as a courtesy to our customers. DavidA/Helpdesk(800)573-1219

3:16 pm September 11, 2001
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FYI: ALL OF OUTBOUND ASSET WORK WILL BE DISCONTINUED FOR THE REMAINER OF THE DAY.-NCC

2:59 pm September 11, 2001
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pening currently, but are monitoring this for the

2:56 pm September 11, 2001
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dchri28@sears.com|Des Moines Ticket # H084615|F.Y.I. Des Moines reporting that calls for the Tools Department were disconnecting calls and emptying the queue. Issue does not seem to be hap

2:56 pm September 11, 2001
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RR 7 PC 12 PD 13 CS N/A T N/A M N/A ( MISSING DATA) ASP 1 TSP 2 3P 5 EC 37 -NCC

2:34 pm September 11, 2001
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AS 12 MC 13 TSV 1

2:34 pm September 11, 2001
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jstep05@sears.com|Conference Call – Immediately|Dial in 888-824-0875 Passcode #157750 Join immediately Jamie

11:42 am September 11, 2001
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FYI: The College Point facility that take service tech calls has currently close for today.-NCC

10:52 am September 11, 2001
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