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Hardy_Alligood@convergys.com|hourly as of 8:00 EST|T1 – 98.33% S/L, 544calls offered, 539calls answered, 51.13% to volume, 26 total shipping capabilities question calls T2 – 98.21% S/L, 57calls offered, 56calls answered — NOTIC

8:41 pm September 11, 2001
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Hardy_Alligood@convergys.com|hourly as of 7:00 EST|T1 – 98.31% S/L, 536 calls offered, 533 calls answered, 50.57% to volume, 26 total shipping capabilities question calls T2 – 98.21% S/L, 57 calls offered, 56 calls answered — NOTI

7:40 pm September 11, 2001
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Hardy_Alligood@convergys.com|hourly as of 6:00 EST|T1 – 98.36% S/L, 492 calls offered, 488 calls answered, 46.23% to volume, 26 total shipping capabilities question calls T2 – 98.11% S/L, 54 calls offered, 53 calls answered — NOTI

5:58 pm September 11, 2001
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263-955-0263-6610

4:10 pm September 11, 2001
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question calls T2 – 100% S/L, 36 calls offered, 35 calls answered — NOTICE: The information c

3:08 pm September 11, 2001
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otis.dupree@convergys.com|hourly|T1 – 98.61% S/L, 360 calls offered, 360 calls answered, 55 % to volume, 24 total shipping capabilities

3:08 pm September 11, 2001
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263-955-0263-9389

2:36 pm September 11, 2001
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calls offered, 28 calls answered — NOTICE: The information

2:06 pm September 11, 2001
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otis.dupree@convergys.com|Houlry Update|T1 – 98.23% S/L, 283 calls offered, 283 calls answered, 54 % to volume, 11 shipping capabilities question calls T2 – 100% S/L, 29

2:06 pm September 11, 2001
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363-955-0263-9356

1:46 pm September 11, 2001
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otis.dupree@convergys.com|Hourly Update|T1 – 97.85% S/L, 233 calls offered, 233 calls answered, 57 % to volume, 6 shipping capabilities question calls T2 – 100% S/L, 26 calls offered, 25 calls answered — NOTICE: The information c

1:08 pm September 11, 2001
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263-955-0263-9356

12:01 pm September 11, 2001
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263-955-0662-5511106

11:59 am September 11, 2001
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kmarshall@fedex.com||Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:37 am September 11, 2001
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kmarshall@fedex.com||FSM@fedex.com svc lvl at 9:30 is 38%. 52 calls over, 216 offered. 73 aband.

11:23 am September 11, 2001
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