Blog Archives

Ernie.Dean@compaq.com|RE: CSC Command Center 800 Number Routing Issue|IM has isolated the problem with the 800 number and is working with the vendor to correct the issue. It appears that the music on hold has gone offline and is giving the

10:47 pm September 11, 2001
Leave a comment

Ernie.Dean@compaq.com|RE: CSC Command Center 800 Number Routing Issue|A Priority 1 call has been logged with IM concerning the 800 number. ASP000002596395 Ernie Dean NACSC ALF Operations & Planning Infrastructure Support Consultant Offic

9:19 pm September 11, 2001
Leave a comment

h IM

9:11 pm September 11, 2001
Leave a comment

Ed.White@compaq.com|CSC Command Center 800 Number Routing Issue|Command Center number 800-859-1758 not routing properly. Appears to be a time-of-day routing setting to disconnect at 6:00 PM mountain time. Critical call being logged wit

9:11 pm September 11, 2001
Leave a comment

bjec

8:34 pm September 11, 2001
Leave a comment

Carole.Hurlebaus@compaq.com|RE: Alberta Bailey|Sorry…typo her number is 770 516-1942… > —–Original Message—– > From: Hurlebaus, Carole > Sent: Tuesday, September 11, 2001 8:32 PM > To: NACSC Emergency Response Team > Su

8:34 pm September 11, 2001
Leave a comment

Carole.Hurlebaus@compaq.com|Alberta Bailey|Alberta Bailey is requesting whomever handles Infostructure to please contact her at 770 516-1042. Thank you Regards, Carole Hurlebaus NACS CSC Event Management CSG Manager On Duty Phone: 770-34

8:32 pm September 11, 2001
Leave a comment

Randy.Colaianni2@compaq.com|FW: MCI Outage|FYI – in case you have some telecom issues. Randy > —–Original Message—– > From: Tropio, David > Sent: Tuesday, September 11, 2001 1:10 PM > To: Colaianni, Randy; Edwards, Dennis > Subj

1:17 pm September 11, 2001
Leave a comment

bers. MCI has confirmed t

12:41 pm September 11, 2001
Leave a comment

Doris.Marsh@compaq.com| MCI Outage| > an issue was reported to Sam Reichek with MCI about calls to OK Compaq > from Canada failing. We are also experiencing intermittent issue with > calling various other 800 num

12:41 pm September 11, 2001
Leave a comment

Ernie.Dean@compaq.com|Customers Experiencing Busy 800′s|Customers in some areas of the country are experiencing busy signals or unable to connect messages when dialing our 800 numbers. This is most likely due to the disasters in NY and DC.

12:03 pm September 11, 2001
Leave a comment

me the CSC’s are still operational. Update information will follow later. Ernie Dean NACSC ALF Operations & Planning Off

11:30 am September 11, 2001
Leave a comment

Ernie.Dean@compaq.com|Houston Main Campus Closure|Per Jim Dupree: The main campus in Houston is closing. At this ti

11:30 am September 11, 2001
Leave a comment