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“Brown, Katina S|Stats for 9/11/01|AHT 172 ABAN 4.4 UPT 62.9 TTL CLS 1387

10:04 pm September 11, 2001
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kkcundiff@West.com|2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, UPT 86, AOL 13, AHT 635, /PAR (13

9:17 pm September 11, 2001
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“Cundiff, Keith |2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, UPT

9:17 pm September 11, 2001
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aegagnon@West.com|1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG Angela E. Gagnon COS – Support Sp

6:46 pm September 11, 2001
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“Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 A

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT 95.55

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT

6:45 pm September 11, 2001
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F 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL

1:31 pm September 11, 2001
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“Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OF

1:31 pm September 11, 2001
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“Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OFF 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL

1:30 pm September 11, 2001
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jrpoland@West.com|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 JRP Jeana R. Poland DIRECTV COS Sup

11:39 am September 11, 2001
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“Poland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J

11:37 am September 11, 2001
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oland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J

11:35 am September 11, 2001
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