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kkcundiff@West.com|2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, UPT 86, AOL 13, AHT 635, /PAR (13

9:17 pm September 11, 2001
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“Cundiff, Keith |2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, U

9:17 pm September 11, 2001
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“Cundiff, Keith |2000 SPECIALTY UPDATE|2000 TIER 2 OFF 3690, ANS 1630, ABN% 26, BUS% 30, ASA 540, TSF 15, UPT 99.5, AHT 692, AOL 23, SPANISH OFF 714, ANS 575, ABN% 12, BUS% 8, ASA 118, TSF 54, UPT

9:17 pm September 11, 2001
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From:Scott_Kilthau Updatmhfrom the queue: TSF: Field 82.43% ** H.O. 81.65% ** Combined 82.08% *** FCR: Field 81.85% up 1.18% ** H.O. 82.96% up .07%

7:45 pm September 11, 2001
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aegagnon@West.com|1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG Angela E. Gagnon COS – Support Sp

6:46 pm September 11, 2001
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“Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 AOL 15 AEG

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 SPECIALTY QUEUE|TIER 2 OFF 2899 ANS 1242 ABN% 23 BUS% 34 ASA 536 TSF 16 UPT 99.6 AHT 683 AOL 32 SPANISH OFF 461 ANS 337 ABN% 15 BUS% 12 ASA 178 TSF 43 UPT 90.1 AHT 654 A

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT 95.55

6:45 pm September 11, 2001
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“Gagnon, Angela |1700 HOURLY UPDATE|1700 OFF 10797 ANS 10079 ABN 659 ABN% 6 BUS 59 BUS% 1 ASA 46.9 TSF 57.8 LCW 556 UPT

6:45 pm September 11, 2001
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Frm: Christian, Melody Sub: Loc.210 Txt: I cant see any tsf. files for Friday the 24th. Xin backup shows nothing, Xout backup shows cmp. View Log never copied tsf. to J:Apex210XIN

5:07 pm September 11, 2001
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All: f=69545, o=46224, h=45349, ASA=15 UHC: f=4638, o=2992, h=2973, ASA=7, TSF=89%

4:33 pm September 11, 2001
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2 hr #’s 2:00pm 09/11/01; F=58087; O=32933; H=32346; ASA=12….UHC; F=4062; O=1911; H=1902; ASA=6; TSF=88% – Note:

2:53 pm September 11, 2001
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jrpoland@West.com|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OFF 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.

1:34 pm September 11, 2001
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F 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL

1:31 pm September 11, 2001
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“Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OF

1:31 pm September 11, 2001
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“Poland, Jeana R|1200 SPECIALTY UPDATE |1200 TIER 2 OFF 1375 ANS 541 ABN% 24 BUS% 36 ASA 569 TSF 12 UPT 99.5 AHT 671 AOL 23 SPANISH OFF 136 ANS 115 ABN% 14 BUS% 1 ASA 129 TSF 37.0 UPT 86.8 AHT 582 AOL

1:30 pm September 11, 2001
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2 hr #’s 12:00pm 09/11/01; F=40369; O=22609; H=22114; ASA=15;….UHC; F=2801; O=1336; H=1329; ASA=6; TSF=89%

1:20 pm September 11, 2001
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jrpoland@West.com|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 JRP Jeana R. Poland DIRECTV COS Sup

11:39 am September 11, 2001
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“Poland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J

11:37 am September 11, 2001
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oland, Jeana R|1000 SPECIALTY QUEUE|1000 TIER 2 OFF 790 ANS 326 ABN% 25 BUS% 34 ASA 619 TSF 15.0 UPT 99.4 AHT 626 AOL 22 SPANISH OFF 61 ANS 54 ABN% 11 BUS% 0 ASA 79 TSF 52.0 UPT 75.1 AHT 488 AOL 6 J

11:35 am September 11, 2001
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EOD 9-10: FCST: 133700 OFF: 135529 HAN: 118722 ASA: 77 UHC: HAN: 8994 ASA: 16 TSF: 82 EOD 8-27: FCST: 131325 OFF: 123251 HAN: 117279 ASA: 27

8:29 am September 11, 2001
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