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XMSR STATS: Total Calls Offered: 12, Answered: 7, Abandoned: 5. NCC/XM

2:13 am September 12, 2001
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CTOCL@cablevision.com|9PM ASA|Group 3 is 37.6 with 3102 calls offered

10:27 pm September 11, 2001
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CTOCL@cablevision.com|8PM ASA|Group 3 is 39.1 with 2972 calls offered

10:23 pm September 11, 2001
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Brent_Dillion@convergys.com|FedExShip/FSM@fedex.com service level|FedExShip at 20:00 92.66% S.L. 470 calls offered, 463 calls answered. FSM@fedex.com at 20:00 81.29% S.L. 1198 calls offered, 946 calls answered. — NOTICE: The info

9:15 pm September 11, 2001
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Hardy_Alligood@convergys.com|hourly as of 8:00 EST|T1 – 98.33% S/L, 544calls offered, 539calls answered, 51.13% to volume, 26 total shipping capabilities question calls T2 – 98.21% S/L, 57calls offered, 56calls answered — NOTIC

8:41 pm September 11, 2001
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Hardy_Alligood@convergys.com|hourly as of 7:00 EST|T1 – 98.31% S/L, 536 calls offered, 533 calls answered, 50.57% to volume, 26 total shipping capabilities question calls T2 – 98.21% S/L, 57 calls offered, 56 calls answered — NOTI

7:40 pm September 11, 2001
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CTOCL@cablevision.com|6PM ASA|Group 3 is 43.5 with 2656 calls offered

6:13 pm September 11, 2001
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Hardy_Alligood@convergys.com|hourly as of 6:00 EST|T1 – 98.36% S/L, 492 calls offered, 488 calls answered, 46.23% to volume, 26 total shipping capabilities question calls T2 – 98.11% S/L, 54 calls offered, 53 calls answered — NOTI

5:58 pm September 11, 2001
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CTOCL@cablevision.com|5PM ASA|Group 3 is 41.8 with 2414 calls offered

5:19 pm September 11, 2001
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ad to hear that the holy mass was being offered there with such huge numbers. We’ve been praying her [99]

2:41 pm September 11, 2001
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CTOCL@cablevision.com|ASA 9/11/01 1PM|LEVEL 1 (53.0) W/1597 CALLS OFFERED/0 CLS HOLDING/LM

2:35 pm September 11, 2001
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CTOCL@cablevision.com|ASA 9/11 12PM|LEVEL 1 (54.5) W/1387 CALLS OFFERED/11 CLS HOLDING//LM

2:32 pm September 11, 2001
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CTOCL@cablevision.com|ASA 9/11 11AM|LEVEL 1 (63.2) W/1169 CALLS OFFERED/ CLS HOLDING/LM

2:25 pm September 11, 2001
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calls offered, 28 calls answered — NOTICE: The information

2:06 pm September 11, 2001
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te that no VTOU slots are being offered to the callcenter at this time. 428-3000

1:57 pm September 11, 2001
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otis.dupree@convergys.com|Hourly Update|T1 – 97.85% S/L, 233 calls offered, 233 calls answered, 57 % to volume, 6 shipping capabilities question calls T2 – 100% S/L, 26 calls offered, 25 calls answered — NOTICE: The information c

1:08 pm September 11, 2001
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From: tb8967@sbc.com – As of 09/11/01 @ 12 p.m. 6509 calls offered,

1:07 pm September 11, 2001
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(15)14-CALLS OFFERED: 1500, CALLS HANDLED: 1491, OUTBOUND CALLS MADE: 419, ACCESSIBILI

12:24 pm September 11, 2001
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kmarshall@fedex.com||Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:37 am September 11, 2001
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kmarshall@fedex.com|Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:26 am September 11, 2001
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kmarshall@fedex.com||Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:25 am September 11, 2001
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arshall@fedex.com||Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:25 am September 11, 2001
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kmarshall@fedex.com||Pro svc lvl at 9:30 is 51%. 15 call over, 52 offered, 17 aband.

11:25 am September 11, 2001
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edex.com||FSM@fedex.com svc lvl at 9:30 is 38%. 52 calls over, 216 offered. 73 aband.

11:24 am September 11, 2001
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kmarshall@fedex.com|FSM@fedex.com svc lvl at 9:30 is 38%. 52 calls over, 216 offered. 73 aband.

11:24 am September 11, 2001
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