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5) (0270320430)Sev:3 Case ID:1577610 Site:5230, BEAR STEARNS & CO 973 793 2596 Louis Soto. 9490: dev 771-stuck tape-REFUSED HWS

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(0270320424)Sev:2 Case ID:1577638 Ent:PS Site:41999, WEYERHAEUSER 253 924 6205 ron t 9730: getting bad media written on drv 1 (top drv), refused hws (cust not near machine)

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4) (0270320415)Sev:3 Case ID:1577610 Site:5230, BEAR STEARNS & CO 973 793 2596 Louis Soto. 9490: dev 771-stuck tape-REFUSED HWS

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2) (0270320371)Sev:3 Case ID:1577610 Site:5230, BEAR STEARNS & CO 973 793 2596 Louis Soto. 9490: dev 771-stuck tape-REFUSED HWS

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ONTACT HWS FOR MORE INFORMATION HW

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(0270320026)Sev:3 Case ID:1577524 Site:2815, KRAFT FOODS 847-646 5420 Tony Zullo 9490: PROB: 9490/DEV 680/BOXED OFFLINE STAT: CIM NOT AVAILABLE AT ACCOUNT SUGG: RESET/IPL DRIVE STAT: CSE PAGED FOR SERVICE CONTACT HWS FOR MORE INFORMATION HW

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se ID:1577502 Ent:PS Site:4265, SOUTHERN CA EDISON 626 302 7245 Victor Ceja 984E: PROB: 9840/DEV 35A9/ECAM ERRORS STAT: CSE PAGED FOR SERVICE SUGG: MEDIA/DRIVE CONTACT HWS FOR MORE INFORMATION HWS: WAYNE/EXT 624

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NTACT HWS FOR MORE INFORMATION HWS: WAYNE/EXT 624

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(0270319924)Sev:3 Case ID:1577502 Ent:PS Site:4265, SOUTHERN CA EDISON 626 302 7245 Victor Ceja 984E: PROB: 9840/DEV 35A9/ECAM ERRORS STAT: CSE PAGED FOR SERVICE SUGG: MEDIA/DRIVE CONTACT HWS FOR MORE INFORMATION HWS: WAYNE/EXT 624

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RS STAT: CSE PAGED FOR SERVICE SUGG: MEDIA/DRIVE CONTACT HWS FOR MORE INFORMATION HWS: WAYNE/EXT 624

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STAT: cse paged HWS: nld x602

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SC: none available/no modem STAT: cse paged HWS: nld x602

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drive # is 0,0,2,3/ref hws

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Case ID:1577335 Ent:TS Site:48010, DURHAM COUNTY GENERAL HOSPITAL 919 470 6342 gwen cheryl L180: dev – sun system keeps rebooting , locks up and shuts down giving these errors/maf/ref hws

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/ref hws

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(0270319148)Sev:4 Case ID:1577332 Ent:TS Site:31662, FARMERS INS GROUP 614 764 4068 allen tyson MISC: call css with sn PROB: ibm3179 sn#wbm93 monitor is dead STAT: cse paged HWS: nld x602

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(0270319144)Sev:3 Case ID:1577257 Site:5393, CONVERGYS 407 771 8230 Harry Davito 9490: PROB: 9490/dev d2a/stuck tape FSC: none available STAT: DTR inactive STAT: defer to 0800 09/11 HWS: steve x856

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(0270319112)Sev:3 Case ID:1577257 Site:5393, CONVERGYS 407 771 8230 Harry Davito 9490: PROB: 9490/dev d2a/stuck tape FSC: none available STAT: DTR inactive STAT: defer to 0800 09/11 HWS: steve x856

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2) (0270319055)Sev:3 Case ID:1577285 Site:3142, MERCK MEDCO MANAGED CARE 201 703 7472 Ezra Farmer 984E: PROB: dev 361/ not mounting FSC: none avail SUGG: drive/ ps/ check configuration STAT: paging cse HWS: Johnny x617

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