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CONT:minutes Elapsed Time: 6 hours Elapsed % of Time: 75 Escalation Name: Due in One Business Day Escalation Span: 8 hours

3:14 pm September 11, 2001
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206.122.40.73 TAPE Device 0823 Intervention Required Since 11:30 ELAPSED=7 mins ussa11.SSMC

2:47 pm September 11, 2001
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206.122.40.73 TAPE Device 0823 Intervention Required Since 11:22 ELAPSED=5 mins ussa11.SSMC

2:40 pm September 11, 2001
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clarify@diesel.rose.hp.com|Case Notice (Sev 3, Izquierdod)|Case C178698 has been sitting in queue gbitlar-order mgmt for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elapsed time adju

2:01 pm September 11, 2001
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clarify@diesel.rose.hp.com|Case Notice (Sev 3, Izquierdod)|Case C178698 has been sitting in queue gbitlar-order mgmt for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elapsed time adju

2:01 pm September 11, 2001
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clarify@diesel.rose.hp.com Subject: Case Notice (Sev 3, Greifer) – Case C178691 has been sitting in queue gbita-sam for 3 hours. Please take appropriate action. Escalation to supervisor in 45 minutes. Notification uses elapsed time adjusted for Busine

2:01 pm September 11, 2001
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Escal: #976 fro> siness day.Escalated Object: Help Desk Call #976 Fire Time: 09/11/2001 01:13:33 PM Remaining Time: 4 hours Elapsed Tim

1:14 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:34:27 Last up: 07:46:00 Elapsed: 108 min.

12:37 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:34:27 Last up: 07:46:00 Elapsed: 108 min.

12:37 pm September 11, 2001
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more Sub: Problem report! Txt: System : Zales PP Msg… : 09:28:59 Last up: 07:46:00 Elapsed: 102 min.

12:31 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:28:59 Last up: 07:46:00 Elapsed: 102 min.

12:31 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:23:38 Last up: 07:46:00 Elapsed: 97 min.

12:26 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:18:12 Last up: 07:46:00 Elapsed: 92 min.

12:23 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:18:12 Last up: 07:46:00 Elapsed: 92 min.

12:23 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:18:12 Last up: 07:46:00 Elapsed: 92 min.

12:23 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:07:03 Last up: 07:46:00 Elapsed: 81 min.

12:14 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:07:03 Last up: 07:46:00 Elapsed: 81 min.

12:14 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:01:41 Last up: 07:46:00 Elapsed: 75 min.

12:08 pm September 11, 2001
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em report! Txt: System : Zales PP Msg… : 09:01:41 Last up: 07:46:00 Elapsed: 75 min.

12:08 pm September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 09:01:41 Last up: 07:46:00 Elapsed: 75 min.

12:08 pm September 11, 2001
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ort! Txt: System : Zales PP Msg… : 08:50:50 Last up: 07:46:00 Elapsed: 64 min.

11:58 am September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 08:50:50 Last up: 07:46:00 Elapsed: 64 min.

11:58 am September 11, 2001
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report! Txt: System : Zales PP Msg… : 08:50:50 Last up: 07:46:00 Elapsed: 64 min.

11:58 am September 11, 2001
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Elapsed: 59 min.

11:54 am September 11, 2001
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Frm: Data_Processing Livermore Sub: Problem report! Txt: System : Zales PP Msg… : 08:45:26 Last up: 07:46:00 Elapsed: 59 min.

11:54 am September 11, 2001
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