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(27)06:ABS: Tkt:4938608, Sev:2, Dur:4hr, Sname:DANA, CIS Id:434470401, Contact:ANNA OR NE1/CUST @ 4194822020 Note:CKT DOWN/REMOTE SITE/POWER & CONNECTIONS VERIFIED AT SITE/NO ALARMS/NO CHANGES/X-DMARC UNKNOWN/NO DBU/DLCI ??/OK

11:48 pm September 11, 2001
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(26)05:ABS: Tkt:5004911, Sev:3, Dur:4hr, Sname:DANA, CIS Id:480960705, Contact:MARQUITA @ 4194822020 Note:CKT BOUNCING/PWER VER/OK TO TEST/DBU/NO CHG/ALARMS/XDEMARC NON

9:24 pm September 11, 2001
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henrysch@us.ibm.com||EQFX ALERT Init Equifax 16607621 SEV: 3 Dur: 0 HR(s) SMRY: Compass Bank, P428008, dedicated circuit is down. Customer is active on DBU. Circuit called out to telco. Henr

8:30 pm September 11, 2001
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(3)40:ABS: Tkt:5005278, Sev:2, Opened, Sname:UPS, CIS Id:405346293, Contact:NIGEL/NE1/CUST @ 5082617114 Note:CKT DOWN/PWR AND CONN VFY’D/OK TO TEST/NO ALARMS/NO EQUIP CHNGS/ UNKNOWN DMRKS/DATA/DBU ENABLED…LASHON SMC X2206

8:18 pm September 11, 2001
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(2)39:ABS: Tkt:4842092, Sev:2, Opened, Sname:UPS, CIS Id:168817697, Contact:DUN//N E 1 @ 7707531900 Note:RMT DWN HARD//NO ALRMS//PWR VERF//NO CHGS///EXT DMRC??//OK TO TST//NO DBU//MICHELE..SMCS…1092

8:18 pm September 11, 2001
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(22)35:ABS: Tkt:4938608, Sev:2, Opened, Sname:DANA, CIS Id:434470401, Contact:ANNA OR NE1/CUST @ 4194822020 Note:CKT DOWN/REMOTE SITE/POWER & CONNECTIONS VERIFIED AT SITE/NO ALARMS/NO CHANGES/X-DMARC UNKNOWN/NO DBU/DLCI ??/OK TO TEST…………..

7:37 pm September 11, 2001
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(8)55:ABS: Tkt:4938608, Sev:2, Opened, Sname:DANA, CIS Id:434470401, Contact:ANNA OR NE1/CUST @ 4194822020 Note:CKT DOWN/REMOTE SITE/POWER & CONNECTIONS VERIFIED AT SITE/NO ALARMS/NO CHANGES/X-DMARC UNKNOWN/NO DBU/DLCI ??/OK TO TEST…………..

7:37 pm September 11, 2001
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(23)22:ABS: Tkt:5005352, Sev:2, Opened, Sname:STEK, CIS Id:13088620, Contact:DOUG SCHNER @ 9194813303 Note:**MORRISVILLE.STORAGETEK.COM** UNABLE TO TELNET/PING…CNSL MDM SHWS RNA…NOTIFIED SHERRY//STEK…SITE DOES NOT HAVE DBU…ROUTING TKT TO

7:13 pm September 11, 2001
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(7)04:ABS: Tkt:4943244, Sev:2, Opened, Sname:LIB, CIS Id:404584753, Contact:FRANCESCA/CUST @ 6032451275 Note:CKT DWN/PWR NOT VERF/OKAY TO TEST/NO ALAR/NO DBU/NO ALAR/ JACKSO

6:10 pm September 11, 2001
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(21)21:ABS: Tkt:4796005, Sev:2, Opened, Sname:STEK, CIS Id:453260125, Contact:DWIGHT FORREST @ 7708047384 Note:***ATLANTA-SHARED.STORAGETEK.COM*** UNABLE TO TELNET/PING..ABLE TO DIA L IN..S0 IS DOWN/DOWN…SITE DOES NOT HAVE DBU…ROUTING TO MTOC

5:34 pm September 11, 2001
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DBU AUTOPAGING HAS BEEN FIXED… KEITH

5:34 pm September 11, 2001
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(1/1) FDMS message from George – Mexico connectivity has been established on DBU and all files have transmitted within their windows.

5:21 pm September 11, 2001
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VF/NO CHAGES/NO ALARM/NO DBU/NO TESTING/NO EXT DEMARC

5:07 pm September 11, 2001
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(7)54:ABS: Tkt:5004911, Sev:3, Opened, Sname:DANA, CIS Id:480960705, Contact:MARQUITA @ 4194822020 Note:CKT BOUNCING/PWER VER/OK TO TEST/DBU/NO CHG/ALARMS/XDEMARC NON

5:00 pm September 11, 2001
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(21)34:ABS: Tkt:5004911, Sev:3, Opened, Sname:DANA, CIS Id:480960705, Contact:MARQUITA @ 4194822020 Note:CKT BOUNCING/PWER VER/OK TO TEST/DBU/NO CHG/ALARMS/XDEMARC NON

4:59 pm September 11, 2001
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RMS//NO CHANGES//UNK EXT DEMARC //HAVE DBU//OK TO TEST//ADRIA//SMC//X4537

4:09 pm September 11, 2001
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davking@us.ibm.com||EQFXIP ALERT Init Equifax 0911-5 SEV: 2 Dur: 0 HR(s) SMRY: Direct Marketing Orem, UT. Site is down. Not equipped with DBU. Unable to call circuit out

2:46 pm September 11, 2001
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(21)29:ABS: Tkt:5004733, Sev:2, Opened, Sname:BINF, CIS Id:426205210, Contact:CHARLIES/ NOC @ 3144686730 Note:CKT DWN/PWER VERF/OK TO TEST/NO DBU/NO CHG/NO ALARM/XDEMARC?

2:27 pm September 11, 2001
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PROBLEM: 16064070 WAS OPENED .AT: .ON 06/29/01 AT 21:56 .DESC/1: .COLTECMI1 DBU (POTS) NOT WORKING [23]

2:23 pm September 11, 2001
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(6)20:ABS: Tkt:5004689, Sev:2, Opened, Sname:OXY, CIS Id:409454741, Contact:NE1 @ 7138525730 Note:REMOTE DOWN/DLCI?/POWER VERF?/NO CHANGES/ALARMS?/DEMARC?/DBU?/OK TO TEST/ROTI SHOWING CKT UP

2:15 pm September 11, 2001
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(1)41:ABS: Tkt:5004689, Sev:2, Opened, Sname:OXY, CIS Id:409454741, Contact:NE1 @ 7138525730 Note:REMOTE DOWN/DLCI?/POWER VERF?/NO CHANGES/ALARMS?/DEMARC?/DBU?/OK TO TEST/ROTI SHOWING CKT UP

2:15 pm September 11, 2001
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OLCH, BOGATA COLUMBIA, Primary down @ 11:33, unstable DBU invoked @ 11:36, Primary restored to normal @ 11:47.

1:27 pm September 11, 2001
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rcard.com||From:Damonte BurkesResolution: EA# 01504521, COLCH, BOGATA COLUMBIA, Primary down @ 11:33, unstable DBU invoked @ 11:36, Primary restored to normal @ 11:47.

1:27 pm September 11, 2001
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(11)19:ABS: Tkt:5004465, Sev:2, Opened, Sname:SKB, CIS Id:418657376, Contact:JOE BURMELL @ 4046483891 Note:CKT DOWN/ NO CHANGES/ POWER VERIFIED/ OK TO TEST/ WANTS DISPATCH OLD T KT CLOSED IN ERROR TKT NUMBER IS (4998602)// DLCI 30/ NO DBU/

1:11 pm September 11, 2001
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Damonte_Burkes@Mastercard.com||From:Damonte BurkesUpdate: EA# 01504521, COLCH, BOGATA COLUMBIA, Primary down @ 11:33, unstable DBU invoked @ 11:33.

1:05 pm September 11, 2001
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