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callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 4486 calls…CCU=95%; 356 calls…APU=97% 38 Calls…PBU=99%; 133 calls. No system issues.

5:12 pm September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 4486 calls…CCU=95%; 356 calls…APU=97% 38 Calls…PBU=99%; 133 calls. No system issues.

5:12 pm September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 4486 calls…CCU=95%; 356 calls…APU=97% 38 Calls…PBU=99%; 133 calls. No system issues.

5:12 pm September 11, 2001
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callcenter.opera|For the Day (9/11): General=99%; 4486 calls…CCU=95%; 356 calls…APU=97% 38 Calls…PBU=99%; 133 calls. No system issues.

5:11 pm September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 4486 calls…CCU=95%; 356 calls…APU=97% 38 Calls…PBU=99%; 133 calls. No system issues.

5:11 pm September 11, 2001
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ail…CCU=Closed…PBU=100%; 2 Assoc. Avail…APU=Closed. No system issues.

5:08 pm September 11, 2001
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xt: For the Day (9/11): General=99%; 3338 calls…CCU=95%; 326 calls…APU=Clo

3:25 pm September 11, 2001
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Avail…PBU=100%; 3 Assoc. Avail…APU=Closed. No system issues.

3:23 pm September 11, 2001
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oc. Avail…PBU=100%; 3 Assoc. Avail…APU=Closed. No system issues.

3:22 pm September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the current Half-Hour (12:30): General=100%; 45 Assoc. Avail…CCU=100%; 1 Assoc. Avail…PBU=100%; 6 Assoc. Avail…APU=Closed. N

1:28 pm September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the current Half-Hour (12:30): General=100%; 45 Assoc. Avail…CCU=100%; 1 Assoc. Avail…PBU=100%; 6 Assoc. Avail…APU=Closed. No s

1:27 pm September 11, 2001
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calls…APU=100%; 24 calls…PBU=99%; 76 calls. No system issues.

11:26 am September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 1636 calls…CCU=99%; 237 calls…APU=100%; 24 calls…PBU=99%; 76 calls. No system issues.

11:26 am September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the Day (9/11): General=99%; 1636 calls…CCU=99%; 237 calls…APU=100%; 24 calls…PBU=99%; 76 calls. No system is

11:26 am September 11, 2001
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(9/11): General=99%; 1636 calls…CCU=99%; 237 calls…APU=100%; 24 calls…PBU=99%; 76 calls. No system issues.

11:25 am September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the current Half-Hour (10:30): General=100%; 26 Assoc. Avail…CCU=100%; 11 Assoc. Avail…APU=100%; 1

11:24 am September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the current Half-Hour (10:30): General=100%; 26 Assoc. Avail…CCU=100%; 11 Assoc. Avail…APU=100%; 1 Assoc. Avail…PBU=90%; 3 Assoc. Avail. No

11:23 am September 11, 2001
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Frm: callcenter.operations@wachovia.com Txt: For the current Half-Hour (10:30): General=100%; 26 Assoc. Avail…CCU=100%; 11 Assoc. Avail…APU=10

11:22 am September 11, 2001
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s…APU=100%; 24 calls…PBU=99%; 76 calls. No system issues.

11:17 am September 11, 2001
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