(18)20:ABS: Tkt:5005141, Sev:2, TIQ:196min, Sname:XXX, CIS Id:999999999, Contact:KIM, JAY @ 2128356835 Note:SL-GW9-NYC, SERIAL6/0:4 IS DOWN, LINE PROTOCOL IS DOWN, COULDN’T REACH CUST, NO V/M LEFT, OK TO TEST

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